About the Property
Parkside 47 has all the luxuries of home, and is just a few minutes walk from all the Butlins action. It has one double and two twin rooms, and a pull-out double sofa-bed for larger groups. With a well equipped kitchen and a comfortable lounge, we think Parkside 47 will be your family holiday happy place.
The caravan has complimentary wifi, gas central heating and Double glazing, Large screen TV in the lounge, and also a TV in each bedroom. Shower room with WC, and separate WC.
Situated on the quiet Parkside area of the park, there is a furnished decked area, and a separate patio area with table and benches to enjoy a meal or drink on those warm summer evenings.
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Sleeping Arrangements
Availability & Booking
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Booking Terms & Conditions
Please note that bookings for our caravans are made in association with Butlins, and that we share guest information in order to facilitate check-in and purchase of Butlins entertainment passes/wristbands. In some cases additional information may be required to complete your booking, for example Covid passports are currently required for some breaks, and guests may need to bring photo id. You will be advised about any requirements prior to your holiday.
General
The lead holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to is the caravan you are booking.
Bookings
Any discussion of bookings (including amendments) must be made by email to booking@happyplacecaravans.co.uk, and not via social media, telephone or messenger etc.
Full details of everyone in the booking must be received at time of booking, this includes date of birth and postal address if different from booking leader.
All adults in the party must be on the Electoral Register, and on behalf of your guests, you accept that we will make checks to confirm this.
Once confirmed, there will be a charge of £30 to amend your booking in addition to any extra costs (e.g. extra occupancy or wristbands)
Only persons stated on the booking can occupy the caravan. If anyone is found to be in the caravan that is not on the booking, the whole party will be told to leave without refund.
The booking leader must be over the age of 25. We are not able to accept bookings from groups under 30 years of age without prior agreement.
All bookings require the purchase of wristbands for all of your party. These are only available as part of the booking and not direct from Butlins.
Bedding
Duvets and pillows are provided for all beds. Waterproof mattress protectors and pillow protectors are fitted before your visit. A bed linen pack suitable for the size of your party is also provided free of charge and must be fitted by yourselves before the beds are used. Bedding is checked prior to your arrival and soiled bedding is charged for and will be taken from your bond. If there is a little accident let us know please.
Deposits / Payment
A booking deposit is payable at time of booking being taken. The booking will only be confirmed once payment has cleared. Until such time that the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the damage bond, is payable not less than 8 weeks prior to the start of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by you
We strongly recommend that you take out holiday insurance to protect you in the event of cancellation. If cancellation is necessary, request should be made in writing to the owner shown on your booking confirmation email.
Cancellation Terms
- More than 8 weeks from start of stay – loss of deposit only
- Less than 8 weeks from start of stay – 30% of booking cost
- Less than 6 weeks from start of stay – 40% of booking cost
- Less than 4 weeks from start of stay – 50% of booking cost
- Less than 3 weeks from start of stay – 75% of booking cost
- Less than 2 weeks from start of stay – 100% of booking cost
Cancellation by us
We will endeavour to make sure the stated caravan is available for the dates agreed. In the unlikely event the caravan is not available, we will offer alternative accommodation and/or dates. Additional charges or refunds may be applied if the alternative dates chosen vary in price. If it is necessary to move the booking to the following year, the current year’s rates will still apply.
No compensation or consequential losses shall be paid.
Covid Cover
Should Butlins be closed due to a lockdown then a full refund or change of date will be offered as per the above cancellation clause.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the caravan, over time, alterations can occur. The holidaymaker accepts that no refunds are available on such discrepancies.
The caravan owner, their agents or representatives reserve the right to enter the property, at a reasonable time, in event of an emergency or remedial repair work being required.
The caravan owner is entitled to ask the holidaymaker to leave the property without notice, and without refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or their party is unacceptable.
The caravan owner reserves the right to refuses entry to anyone, who in the caravan owner’s opinion is not suitable to or capable of taking charge of the property.
The holidaymaker must not post any comments, photographs or videos etc., that could be considered defamatory, in any public domain, or on social media. Doing so would leave you at risk of prosecution.
If you have cause for complaint, please contact the owner or their agent as listed on the booking confirmation as soon as possible. We want you to enjoy your holiday, and will do our utmost to satisfy any issues quickly.
Your Guests
Only the guests listed on your booking form are entitled to stay at the caravan. Any discrepancy will be considered a breach of the terms of your booking, and the holidaymaker and their party will be asked to leave immediately. No refunds will be due. Subletting or re-assignment of the caravan is prohibited.
Pets
Sorry, pets are not permitted in our caravans.
Smoking
Smoking is not permitted inside the caravan and if smoking outside please do not stub cigarettes out on the decking – it’s plastic and will mark, please dispose of any cigarette ends respectfully and do not leave them on the ground outside the caravan.
Evidence of smoking in the van, damage to the veranda, or extra cleaning work will result in you losing your bond.
Arrival and Departure Time
Every effort will be made to have the caravans available from 4pm on the day of arrival unless otherwise stated. The caravan must be vacated by 10am on the day of departure. Late departure will result in an additional charge being levied. Information about keys and how to collect them will be provided once full payment has been received.
Please leave the caravan in a clean and tidy condition remembering to lock the doors and windows and do not forget to hand the issued keys back into reception or security on the gate. Loss or non-return of keys will be charged so please don’t forget!
Liability
The caravan owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Please ensure the caravan windows and doors are secure when unattended.
Children must be supervised at all times.
Cleaning
We respectfully ask that you treat the caravan as you would your own home and at the end of the holiday the caravan is left clean and tidy condition. The caravan owner retains the right to make an additional charge for cleaning should the property not be left in a reasonably clean condition.
Breakages
The holidaymaker must make every effort to keep the caravan, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakage should be reported to the caravan owner (or their representative). The caravan owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the caravan owner) will not be charged for.
Caravan Village Rules
- BB guns are not allowed anywhere on the park.
- Ball games and the use of Frisbees or anything that could cause damage to the caravans, may only be used in designated areas away from the caravans.
- Please be respectful of other residents, and keep noise down during the day, and especially after 9pm during family breaks.
Return of Damage Bond
Your damage bond, minus any deductions, will be returned to you within 7 working days of your stay.
Furthermore, in the event of damage or costs significantly exceeding the bond, we reserve the right to seek compensation to the value of costs incurred from the booking leader, whom is ultimately responsible for the booking.
Covid-19
Should you develop symptoms of Covid-19 you must inform us immediately and vacate the caravan. Under no circumstances are you allowed to self-isolate in the caravan. Butlins will also need to be informed.
The caravan will be left empty for 72hrs after your departure to ensure it’s safe for us to enter so we can deep clean the caravan after you have left.
Refunds will not be given due to illness, and you should contact your insurance company.
The Big Weekend breaks currently have additional restrictions imposed by Butlins, including the advance supply of covid passport indicating full vaccination history. It is not our responsibility to ensure you and your party comply. No refunds can be given for failure to comply.