Beach View Lodge, Crimdon Dene

Booking Terms & Conditions

BOOKING TERMS AND CONDITIONS (BOOKING TERMS) last updated 07/02/24
BEFORE MAKING A BOOKING REQUEST, PLEASE READ THESE BOOKING TERMS
CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST, THEY ARE DEEMED TO BE
ACCEPTED BY YOU.
1 MAKING YOUR BOOKING
1.1 In these Booking Terms we, us, our means Beach View Lodge and you, your means the
holidaymaker making the booking.
1.2 Bookings: These Booking Terms apply to any booking you make for use of our holiday
home.
1.3 Contract: When you make a booking you are entering into a contract. This means:
1.3.1 Contract: When you book Beach View Lodge, you are entering into a rental
contract with us. The terms of the Rental Contract are:
1.3.1.1 these booking terms
1.3.1.2 the dates and times of the booking during which you will be entitled to
use the holiday home
1.3.1.3 the charges payable by you are for the rental charges and other
supplementary charges
1.3.1.4 any other details specific to your booking which includes any
restrictions, special, additional conditions notified to you during the
booking process
1.4 Other contracts: This will be a situation when we offer to you services which will be
provided by a third party directly to you and all we have done is made you aware of those
services, or sometimes assisted in facilitating the payments between you and the third party
in respect of those services. If you take those services provided by a third party, the contract
for those services will be between you and the third party providing those services. An
example is the purchase of entertainment passes to access onsite entertainment.. These
types of services are Third Party Other Services. Rental Services are never within the
definition of Third Party Other Services. Any issues with the Third Party Other Services, you
must communicate with the relevant provider (not us).
1.5 Charges: For charges:
1.5.1 we charge you a good house keeping bond/ refundable damages
deposit. This will be refunded within 48hrs as long as the holiday home has
been left in a reasonably clean condition and no damages have occurred. Any
additional cleaning or damages will be taken from the damages deposit.
1.6 Changes to these Booking Terms: These Booking Terms were most recently updated on
the date that appears at the top of this page. Any change(s) will take effect 5 days later, or
sooner if the change(s) are required by law, regulation or guidance of a government or public
body (Effective Time). The modified Booking Terms will not apply to any Bookings made
before the Effective Time unless law or regulation requires otherwise.
2 MAKING YOUR BOOKING
2.1 To be eligible to make a Booking: To be eligible to make a Booking:
2.1.1 you must be at least 18 years of age and have the legal capacity to enter into
legally binding agreements;
2.1.2 you must provide your full name, address, telephone number, email address
and any other information that we may request in order to process your booking; and
2.1.3 you must be able to pay by bank transfer.
2.2 What you confirm: By proceeding with a Booking, you confirm that everything in
paragraph 2.1 is true and accurate and you and the Guests agree to these Booking Terms.
2.3 What making a Booking means: By making a Booking you are making an offer to:
2.3.1 enter into the Booking Contract with us;
2.3.2 enter into any contracts for Third Party Other Services that you have chosen to
purchase;
2.3.3 pay us all amounts due in respect of the Total Charges, which include a
Deposit. Please note that no Rental Contract creates any type of landlord and tenant
relationship. A Rental Contract only creates a temporary licence to occupy. Please
also note the prices can change from time to time. However, once you have
submitted a booking request the price on there is the price you have offered to pay.
2.4 The Booking request process: You make a Booking request by submitting your Booking
Details to us by email. Once accepted by us, I will request payment by bank transfer. Any
Booking request is subject to availability.
2.5 The Booking acceptance process: Provided we have successfully received your Deposit
(and any other payment, if required), we will send you an email confirming your Booking and
other details relating to your Booking. We call this the Booking Confirmation. Please note
that you must check your emails regularly. If we do not hear from you within 24 hours of
sending, we will take it to mean you are happy with these details. Also, please let us know
promptly about any change to your email address so that we can continue to communicate
with you.
2.6 When your Booking is confirmed and when contracts are formed: When we provide you
with the Booking Confirmation (which will be at the point we send you the email confirming
your Booking (and not at the point when we send you the email acknowledging your request
to make a Booking)), we are accepting your offer as outlined in paragraph 2.3. It is at this
point, when we send you the confirmation email, which is your Booking Confirmation, that
you enter into the legally binding Rental Contract with us and any contract for Third Party
Other Services that you have chosen to purchase with the relevant third party.
2.7 Your responsibility to check the Booking Confirmation: Please check all the details in
your Booking Confirmation promptly after receiving the Booking Confirmation. If you notice
you have made a mistake, immediately contact us. We may or may not be able to amend
your Booking for you. You may charged additional costs for amending your Booking; discuss
this with us. In addition, you should check if you can move any Third Party Other Services
for your Booking to any amended Booking or not; discuss this with the relevant third party. If
we have made a mistake with your Booking or it contains any errors, which are our fault, you
will need to contact us within 24 hours of receipt of your Booking Confirmation to confirm
your correct Booking Details so that we can hopefully reissue your Booking Confirmation
(you will not incur any additional costs for this) or, if this is not possible, so that we can agree
an alternative way forward that is acceptable to you acting reasonably.
3 CHARGES AND PAYMENT
3.1 What we tell you about the charges and when: When submitting your Booking to us, you
will be presented with the Total Charges payable for your Booking, together with a partial
breakdown of the Total Charges.
3.1.1 the deposit. This becomes non-refundable once you have paid it to us as part
of your Balance (other than as set out in paragraphs 3.3 and 8); and
3.1.2 any additional charges quoted during the Booking process when you make your
Booking, for example, pet charges for assistance dogs.
3.2 What we tell you about the Deposit and the Balance: If you are paying a Deposit rather
than the entire Total Charges when making your Booking, you will also be presented with the
date by which you will need to make payment to us for the Balance. The date you are
required to pay the Balance will normally be 42 days before the start of your Holiday Period.
Please note that we may (but are not obliged to) contact you via the contact details you
provide us with to remind you of the due date for payment of the Balance. You should also
take note of when the Balance is due for your own reference. However, if the date the
Balance would normally fall due for your Booking has already passed, we will ask you at the
time of the Booking to pay the Balance too.
3.3 Pricing errors found before a Booking Confirmation: It is always possible that despite
best efforts some of the charges may be incorrectly priced:
3.3.1 where the actual Total Charges are less than those quoted to you at the time
you made your Booking, you will be charged the lower amount when you are provided with
the Booking Confirmation; and
3.3.2 where the actual Total Charges are higher than those quoted to you at the time
you made your Booking, you will be contacted as soon as possible to inform you of this error
and we will give you the option of continuing to book at the correct (higher) charges or
cancelling your Booking, or we may agree an alternative price with you.
3.4 Pricing errors found after a Booking Confirmation: If we accept and process your
Booking (a) where a pricing error is obvious and unmistakeable and could reasonably have
been recognised by you as a mispricing or (b) we identify it within 48 hours of us accepting
and processing your Booking, we may cancel your Booking and we shall return what you
have paid to us respectively and we will ask each relevant third party to do the same in
relation to any Third Party Other Charges that you have paid to us on their behalf.
3.5 If you think the amounts due are wrong: If you think any amounts of which we notify you
as due are wrong, please contact us promptly to let us know.
3.6 Total Charges are per Holiday Home: Total Charges quoted are per Holiday Home (and
not per person). It is your responsibility to check the total price before completing the
Booking process.
3.7 Good housekeeping bond: Most private owners charge a ‘good housekeeping bond’ or
‘damages deposit’, which will be included alongside the charges quoted to you during the
Booking process. In relation to each good housekeeping bond/damages deposit:
3.7.1 we collect it from you when we collect the Balance, and hold on to it;
3.7.2 within 7 days of the end of your Holiday Period the funds will be transferred
back after a satisfactory inspection. If we need to claim from the bond e.g. items are
missing, damaged, the holiday home left in an unsatisfactory condition then the cost
of rectifying will be retained and return the balance (if any) to you;
3.7.3 if you do not agree with the Claimed Amount please email us and we will give
you a full written reason for witholding bond
3.7.4 if your good housekeeping bond is not enough to cover any damage or loss you
will be responsible for meeting the additional costs and expenses.
4 YOUR RESPONSIBILITIES
4.1 Information you provide: You must make sure that all the information you provide in
connection with your Booking, including all Booking Details, are true, accurate, current and
complete.
4.2 Your responsibility for transactions made under your name or account: You accept full
financial and other responsibility for all transactions made under your name or account. You
shall be responsible for paying balances within the timescales that we specify.
4.3 Your promises to us: Your promise to us that before, during and after the Holiday Period:
4.3.1 the number of people and pets occupying the Holiday Home will not exceed the
number stated in the Booking Confirmation;
4.3.2 you cannot arrange for additional visitors to come to the Holiday Home or hold
events (such as parties, celebrations or meetings) at the Holiday Home without
obtaining our written consent in advance;
4.3.3 the Holiday Home will be used solely for the purpose of a holiday or private
accommodation by you and your Guests and will not be used for any commercial or
business purpose. To be clear, you and your Guests are permitted to use the Holiday
Home as private accommodation for work or business trips;
4.3.4 you will (and you will ensure that your Guests will) show all due consideration
and respect to us, our representatives, neighbours, persons on site and other
persons or parties that have a connection with the Holiday Home. This includes
refraining from abusing your right to use the Holiday Home or participating in any
illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards
such people;
4.3.5 you will (and you will ensure that your Guests will) use the Holiday Home
lawfully, will not abuse or damage any facilities provided as part of the Rental
Services and will comply with any health and safety or other policies or instructions
notified to you by us in connection with the Holiday Home or the site;
4.3.6 you will not smoke in the Holiday Home or on the outside decking as it’s
prohibited by law; No BBQ’s allowed on the decking and no firework displays
allowed on the whole of the park.
4.3.7 you will allow us or any representative of ours (including any tradespeople) to
access the Holiday Home at any reasonable time during the Holiday Period. We will
provide you with reasonable advance notice (except where we require access to the
Holiday Home due to an emergency, for example, if repairs need to be carried out or
we become aware that you have breached, or has reasonable suspicion to believe
that you will breach these Booking Terms);
4.3.8 you will keep the Holiday Home and all furniture, utensils, equipment, fixtures
and fittings in or on the Holiday Home in the same state of repair and condition as at
the start of the Holiday Period and you will ensure that at the end of your Holiday
Period the Holiday Home is left in the same state of order and cleanliness in which it
was found. WE may charge you for any additional, reasonable charges for
professional cleaning after the end of your Holiday Period where you have failed to
comply with this paragraph. These charges are necessary in order to return the
Holiday Home to its original state of cleanliness and tidiness for future bookings by
other customers;
4.3.9 you will report as soon as possible to us (or to our representative) any
breakages or damage caused by you or your Guests during the Holiday Period. You
promise to fully reimburse for the cost of replacement or repair for such breakages or
damage;
4.3.10 you will arrive at the Holiday Home no earlier than the time confirmed in your
Booking Confirmation on the first day of your Holiday Period and you will vacate the
Mobile Holiday Home by no later than the time confirmed in your Booking
Confirmation on the last day of your Holiday Period) or any other times as otherwise
agreed with us in writing;
4.3.11 you will not allow any person other than you and your Guests to use the
facilities and amenities of the Holiday Home without our express permission;
4.3.12 you will keep the location of all keys/access codes for the Holiday Home
confidential and return them at the end of your Holiday Period to the location
requested.
4.3.13 you will notify all Guests before the Holiday Period starts of your and their
obligations under this paragraph 4.3.
4.4 Your responsibility for Guests: You will be responsible for all Guests staying at the
Holiday Home and the things they do (and do not do) even if you do not stay there yourself
during the Holiday Period.
4.5 Your responsibility to comply with the law: You will be responsible to ensure that you and
your Guests comply with applicable laws.
4.6 Failure to comply with anything in this paragraph 4: If you or any Guest fails to comply, or
is likely to fail to comply, with any of the requirements set out in this paragraph 4, we may
refuse to allow you and your Guests to enter and stay at the Holiday Home or can require
you and your Guests to leave the Holiday Home before the end of the Holiday Period. In
either case, you will be treated as having broken the terms of Rental Contract and your
Booking will be cancelled. In these circumstances, you will not receive a refund of any of the
Total Charges and neither we shall be responsible for any other costs and expenses you
have to pay due to you not being able to stay in the Holiday Home, such as the cost of
finding any alternative accommodation or making alternative travel arrangements.
5 A PROVIDER OF A CARAVAN’S RESPONSIBILITIES
5.1 As a Holiday Home Supplier, our promises to you: We will:
5.1.1 perform the Rental Services using reasonable care and skill;
5.1.2 provide an accurate description of the Holiday Home, and as soon as
reasonably possible; tell you of any changes that would make it inaccurate (other
than to a minor or non-material extent) in relation to a Booking that you have made
using your contact details;
5.1.3 ensure that the Holiday Home is vacant, not make any use of the Holiday Home
and ensure that you and your Guests have exclusive access to it for the full Holiday
Period unless we become entitled to refuse you and your Guests access to,
or requires you to leave the Holiday Home in accordance with paragraph 4.6;
5.1.4 ensure that the Holiday Home is properly maintained, clean, tidy and in good
repair at the start of the Holiday Period;
5.1.5 ensure that we will comply with all applicable laws and regulations, in particular,
relating to fire, health and safety and data protection;
5.1.6 maintain, at our expense and with a reputable insurance company, insurance
policies to meet the liabilities under the Rental Contract with you;
5.1.7 co-operate with you on all matters relating to the Rental Contract, including
providing the Rental Services and processing any refunds that may be due to you;
5.1.8 provide Holiday Home access details to you (including all cards and access
codes) so you can make use of the Holiday Home for the Holiday Period and ensure
that suitable arrangements are in place for you to collect and return the keys/access
cards for the Holiday Home;
5.1.9 show all due consideration and respect to you and your Guests including
refraining from any dangerous, offensive, inappropriate, violent or anti-social
behaviour towards you and your Guests;
5.1.10 comply with the terms of the Rental Contract;
5.1.11 respond to queries, complaints and problems which arise during or after the
Holiday Period and use best efforts to resolve;
6 PETS
6.1 Allowance for pets and extra charges: Assistance pets are the only pets that are
allowed in the Holiday Home. There is an additional charge for bringing pets, which
We will notify you at the time of Booking.
6.2 Pets in the Holiday Home when they are not allowed: If a pet is taken into the
Holiday Home without our express permission, we may refuse to allow you and your
Guests to enter or stay in the Holiday Home; and/or ask you and your Guests to
leave before the end of the Holiday Period; and you must comply. If we exercise
either of these rights, we may end the Rental Contract in accordance with paragraph
11.
6.3 Damage by pets, traces of pets – and extra charges: You will be responsible for
all damage caused by your and/or your Guests’ pets. For any pets allowed in the
Holiday Home, you should remove all traces (inside and outside) from the Holiday
Home of pet occupation before you and your Guests vacate the at the end of the
Holiday Period. We may make an additional, reasonable charge for professional
cleaning after your Holiday Period due to any pets that have stayed at the Holiday
Home.
6.4 Pet rules: You must not allow pets on beds or on the other furniture within the
Holiday Home. Pets must not be left alone in the Holiday Home (which includes any
outside areas) at any time.
6.5 Breaking the pet rules and ending the Rental Contract: If you break the terms of
paragraphs 6.3 or 6.4, we may notify you that you have broken those terms and if
you continue to do so may end the Rental Contract and require you and your Guests
to leave the Holiday Home before the end of the Holiday Period.
6.6 Registered assistance dogs: Registered assistance dogs are allowed, even when
my description states that pets are not allowed, this is provided that you comply with
the provisions in paragraph 6.3. You must notify me of the intended presence of any
assistance dogs before Booking.
6.7 Allergy to animals: If you or your Guests have an allergy to animals, please be
aware that we cannot guarantee that an assistance dog, or other animals, have not
stayed recently. We cannot accept responsibility for any health condition which may
occur as a result of any animals having been present in our Holiday Home. It is
your responsibility to make specific enquiries to us before making a Booking
informing us if you or any of your guests have allergies.
7 AMENDING, CANCELLING OR TRANSFERING A BOOKING AFTER A BOOKING
CONFIRMATION
7.1 Amending a Booking after the Booking Confirmation: If you would like to amend
your Booking after the Booking Confirmation, please contact us. We may or may not
be able to help. We may request additional Rental Charges if for example the dates
are being changed to a more expensive week.
7.2 Cancelling a Booking after you receive your Booking Confirmation because you
have changed your mind: If you change your mind after you receive your Booking
Confirmation:
7.2.1 if you wish to cancel the Rental Contract more than 42 days
before the start of the Holiday Period, you will be entitled to a refund of the
Rental Charges you have paid minus the Deposit (excluding any Third Party
Other Services Charges which you may or may not be entitled to a refund of
pursuant to your arrangements with the relevant third party);
7.2.2 if you wish to cancel the Rental Contract 29 to 42 days before the start
of the Holiday Period, you will be entitled to a refund of 50 per cent of the
Rental Charges you have paid. You will not receive a refund for any
reasonably incurred charges for any other services that has been provided to
you up to the date you cancelled the Rental Contract;
7.2.3 if you wish to cancel the Rental Contract 8 to 28 days before the start of
the Holiday Period, you will be entitled to a refund of 25 per cent of the Rental
Charges you have paid. You will not receive a refund for any reasonably
incurred charges for any other services that has been provided to you up to
the date you cancelled the Rental Contract;
7.2.4 you do not have a right to cancel the Rental Contract 7 days or less
before the start of the Holiday Period (you will not receive a refund of the
Rental Charges or any other services acquired from us. If you do so, and you
shall not be entitled to any refund. You may, however have the right to end the
Rental Contract in accordance with paragraph 8, under which you may be
entitled to a refund for any Rental Charges you have paid.
7.3 Transferring a Booking after a Booking Confirmation: You may not transfer
your Rental Contract or a Booking Contract to another person.
8 YOUR RIGHTS TO END A RENTAL CONTRACT
8.1 Your rights to end a Rental Contract other than where you change your
mind (as outlined in paragraph 7.2): You may immediately end a Rental
Contract:
8.1.1 if we, the Holiday Home Supplier has committed a serious
breach of our obligations to you as set out in these Booking Terms; or
8.1.2 if we, the Holiday Home Supplier has told you about a material
error in Booking Details or a significant error in the description of the
Rental Services relating to your Booking and you tell the us, the
Holiday Home Supplier that you do not wish to proceed.
8.2 What refunds you are entitled to if you end a Rental Contract in
these circumstances: If you end a Rental Contract for a reason in paragraph
8.1.1 or 8.1.2 then we, the Holiday Home Supplier will refund to you the
Rental Charges that you have already paid for the Booking and Third Party
Other Services Charges that you have already paid for the Booking.
8.3 Enhanced cancellation terms: You benefit from the following:
8.3.1 We the Holiday Home Supplier will refund to you the Rental
Charges that you have already paid for the Booking and, other than in
relation to Travel Restrictions, where you shall not be entitled to this
amounts from us. Charges that you have already paid for the Booking
if any one or more of the following occurs, subject to 8.3.2 below:
8.3.1.1 Park Closure: You cannot access the Holiday Home
because it is sited on a park which is closed to guests for any
part of your Booking;
8.3.1.2 Travel Restrictions: You cannot access the Holiday
Home because of a government imposed and legally required
National lockdown in the United Kingdom.
8.4 Your consumer rights: You have certain legal rights as a consumer under
the law and nothing in these Booking Terms affects these legal rights. Advice
about your legal rights in relation to the services we, the Holiday Home
Supplier provide is available from your local Citizens’ Advice Bureau or
Trading Standards office. For detailed information please visit the Citizens
Advice website www.adviceguide.org.uk or call 03454 04 05 06.
9 A PROVIDER OF A CARAVAN’S RIGHTS TO CANCEL YOUR BOOKING OR END A
RENTAL CONTRACT
9.1 A Holiday Home Supplier’s rights to end a Booking or Rental Contract (no
refund): Without affecting any other right or remedy available to a Holiday Home
Supplier, they may cancel your Booking or bring to an end a Rental Contract if:
9.1.1 you do not make any payment when it is due;
9.1.2 you fail to perform or comply with any of your obligations (when the
Holiday Home Supplier considers your failure to be serious or
important) contained in the Rental Contract or these Booking Terms, including
if you or your Guests do not comply with the obligations set out in paragraph
4, you do not comply with the applicable rules on pets in accordance with
paragraph 6 or you are declared bankrupt, make any arrangement with or for
the benefit of your creditors, are unable to pay your debts or have a county
court administration order made against you.
9.2 Consequences if a Booking or Rental Contract ends in the circumstances of
paragraph 9.1: If a Booking or Rental Contract ends for any of the reasons in
paragraph 9.1, then you will not be entitled to any refund of any Charges or other
charges that you have paid in connection with your Booking. Also, we shall not be
responsible for any other costs or expenses you have to pay due to this (such as the
cost of finding any alternative accommodation or making alternative travel
arrangements).
10 EVENTS OUTSIDE THE PROVIDER OF A CARAVAN’S REASONABLE CONTROL
10.1 Force majeure leading to cancellation: We, the Holiday Home Supplier has a
right, to end the Rental Contract and cancel your Booking if an event occurs beyond
our reasonable control (which is what we call an “Unexpected Event”). Examples of
Unexpected Events include any law, guidance or action taken by a national or local
government or public authority or any consequences of them; a fire or accident;
epidemic or pandemic; act of God, flood, adverse weather conditions or other natural
disaster, or any other event of any nature which prevents or is likely to prevent you
and your Guests from staying at the Mobile Holiday Home for some or all of the
Holiday Period
10.2 Consequences of a cancellation under paragraph 10.1: If an Unexpected Event
happens that results in your Booking or Rental Contract being cancelled by us, we,
the Holiday Home Supplier, we will refund you the Rental Charges minus any cost
and expense that we reasonably incurred in providing you with the Rental Services
up to the date of termination. After providing you with this amount, we, the Holiday
Home Supplier shall have no further responsibility to you in relation to your original
Booking.
11 OTHER CONSEQUENCES OF A RENTAL CONTRACT ENDING FOR WHATEVER
REASON
11.1 Consequences of a Rental Contract ending: If the Rental Contract ends during
or at the end of the Holiday Period, you must:
11.1.1 leave the Holiday Home together with all Guests as soon as possible;
11.1.2 notify us, the Holiday Home Supplier that you and your Guests have
left the Holiday Home and, if relevant, the reasons for doing so; and
11.1.3 return the keys/access cards to the location instructed by us.
11.2 Consequences of your decision to leave the Holiday Home before the end of the
Holiday Period: If you leave the Mobile Holiday Home before the end of the Holiday
Period of your own accord (and not due to an Unexpected Event or because you
have ended the Rental Contract with one of your rights under paragraph 8.1, no
refunds for any charges are payable.
12 INSURANCE Some important advice: You are strongly advised to take out travel
insurance with a reputable provider before booking to cover your Booking. If you do not do
this then you are strongly advised at least to take out travel insurance with a reputable
provider before departing for your holiday. Any insurance should ideally cover you for the
total cost of your Booking. It is your responsibility to check that your insurance cover is
sufficient for your own purposes and any likely risks that may affect you or your holiday.
13 PROVIDER OF A CARAVAN’S LIABILITY
13.1 What a Holiday Home Supplier is always responsible for: A Mobile Holiday
Home Supplier does not exclude or limit in any way their responsibility to you where it
would be unlawful to do so.
13.2 A Holiday Home Supplier’s responsibility is limited to ‘foreseeable’ losses:
Where a Mobile Holiday Home Supplier is responsible to you, they shall not be
responsible to you for any losses unless they are a ‘foreseeable’ consequence of the
Holiday Home Supplier’s failure to comply with a term of the Rental Contract. Losses
are ‘foreseeable’ where they were contemplated by the Holiday Home Supplier at the
time we sent you a Booking Confirmation.
13.3 Personal Belongings and Injury: You acknowledge that personal belongings and
vehicles (together with their contents) belonging to you and your Guests are left at
the Holiday Home entirely at your and their own risk. A Holiday Home Supplier
accepts no liability for any loss, damage or injury to you or your Guests, or your or
their personal property during the Holiday Period, except to the extent such loss,
damage or injury is caused by the Holiday Home Supplier’s negligence.
13.4 Services for personal use only: You may not offer for resale any Booking.
To be clear, you and your Guests are permitted to use the Holiday Home as private
accommodation for holiday, work or business trips.
13.5 Wi-Fi, TV and Phone Reception: The Holiday Home Supplier cannot (and does
not) guarantee a phone signal or the speed of any broadband at the Holiday Home
(or what you will be able to download or stream whilst there). Connections can be
difficult, slower, limited or not available in certain areas of the UK or at certain times.
If the description of the Holiday Home does not state that Wi-Fi is included it is not. If
the description of the Holiday Home states that Wi-Fi is included, the Holiday Home
Supplier is responsible for ensuring that WiFi has been set up at the Holiday Home
only.
13.6 CCTV: Many caravan owners and the sites they sit on use CCTV for the safety
and security of the caravans, site and guests. CCTV is in operation at our Holiday
Home and on site. CCTV belonging to this Holiday Home Covers all the exterior
sides, monitors for theft and damage of property therefore protecting the guest from
being left with damage that was not caused by them. Covers the drive providing
protection to guest vehicles. Footage is retained for one week and is automatically
over written.
13.7 We shall not be held liable for building work noise or disruption coming from
neighbouring caravans, sites, roads or other land. Any neighbouring issues can be
raised with the park reception.
14 COMPLAINTS
14.1 Complaints generally: If the complaint is about:
14.1.1 the rental service, we shall deal with it on our own behalf as it relates
to the Contract between you and us. Contact us as soon as possible (and
during the Holiday Period). Failure to inform us immediately of any complaint
prevents us from resolving your issues or
14.1.2 the Third Party Other Services, contact them directly.
14.3 Your legal rights: Nothing in this Complaints paragraph 14 affects your
legal rights or any right you may have to bring legal proceedings against a
Mobile Holiday Home Supplier under a Rental Contract.
15 OTHER IMPORTANT TERMS
15.1 Electronic communications: You agree to receive communications from us
electronically and that electronic communications will satisfy any legal requirement
for communications to be in writing. Where these Booking Terms say something is ‘in
writing’ or similar, it includes by electronic communications.

Payment & cancellation terms
Below are the payment and cancellation terms which apply to all bookings.
Payment terms
The payment type applicable at the point of booking depends on how many days it is
until the start date of the holiday.
Number of Days Payment Type
More than 56 days Deposit
56 days or less Full balance
For bookings, where only the deposit amount has been paid, the guest must ensure
the full balance is paid between 56 and 42 days before the holiday is due to
commence. Failure to make payment within this time frame will result in the right to
cancel the booking and retain the deposit.
Please be aware any booking where the balance payment has not been paid within 5
days of the scheduled start date of the holiday will be automatically cancelled. The
guest will forfeit the deposit they have paid.
Cancellation terms
These cancellation terms apply to bookings which have been accepted and
subsequently cancelled by either party before the start date of the holiday. For
clarification purposes any money paid by the guest as a security bond will always be
refunded to the guest in full in the event of a cancellation by either party and is not
included in the cancellation calculations below.
Guest initiates cancellation
Days Before Arrival Guest Cancellation Charge
More than 42 days Deposit amount
29 to 42 days Deposit amount or if full balance has been paid then 50%
of Rental Charges
8 to 28 days Deposit amount or if full balance has been paid then 75%
of Rental Charges
7 days or less Deposit amount or if full balance has been paid then
100% of Rental Charges
Owner initiates cancellation
Balance Status Guest Cancellation Charge
Balance is not overdue Nothing. Guest receives full refund
Balance is overdue Deposit amount