Golden Palm PG220 – Spacious 10 berth caravan located on prime spot.

Booking Terms & Conditions

By booking a stay with us you agree to all our terms and conditions

listed below:

1. A £50 non-refundable deposit is to be paid to secure your dates. Full Payment must be paid 6 weeks before

holiday date, if full payment is not received, this will result in your holiday being cancelled including the loss of all

payments made.

2. Arrival time 15:00 (3pm) at the commencement of your holiday. With a departure time of 10.00 am.

3. No more guests than the Caravan berth are allowed to stay at any time. This is to comply with the fire and

safety regulations. Any infringement of this rule will result in the immediate loss of your holiday with no monies

refunded.

4. We understand that accidents do occur, and we try to cover as much as possible. If any of your party does

have an accident or damages anything, could you please let me know via text as soon as possible

(07720382300) so this can be rectified for the next guests. All breakages or damages must be paid for in full.

5. My aim is to rent caravans of a high standard that are cleaned to a high standard; we believe that all guests

have the right to expect such a service. To help us achieve such a very high standard, all our guests agree to

take care of the caravan, which they are renting, and will leave the caravan in a clean and tidy condition at the

end of their holiday.

6. Any damages or breakages must be paid for and if the caravan is left in an untidy and dirty condition at the end

of your stay you will be charged to cover additional cleaning costs. To prove that the caravan is left in an

unsatisfactory condition, photographs / Video footage will be taken before the caravan is cleaned and used as

evidence.

7. This caravan is a NO pet caravan, if any pets are found to be in the caravan your deposit / bond will be

retained and a cleaning bond will be applied.

8. Smoking is NOT allowed in the caravan. If you do smoke, please do so outside. Please be careful with

Cigarettes at all times. The caravans are fully checked each week ANY DAMAGE CAUSED BY SMOKING AND

CIGARETTES YOU AGREE TO PAY FOR AT FULL COST.

9. We cannot accept liability for any injury, loss or damage suffered by you or any member of your party.

10. Please note the sites on which caravans are sited cannot be held responsible for any defects, all complaints/

injuries must be reported at once to us.

11. You must inform us if you or any of your party contract infections / contagious diseases while on your stay,

this is for other people safety and personal hygiene!

12. We are hiring our accommodation only and have no liabilities or control over the resort’s facilities. The resort

reserves the right to close facilities for maintenance or other reasons or change scheduled entertainment

programs.

13. If any nuisance or disturbances are caused by yourselves, the park operators reserve the right to ask you to

leave the park. This will result in the immediate loss of your holiday with no monies refunded.

14. Personal Property

The Service Provider shall not be liable for any items of property left in the caravan. All items are left at your own

risk

15. Electric Vehicles

The charging of electric vehicles is not permitted in our caravans, if this is spotted your stay will be terminated

with no refund of monies. The caravan is designed to run on a 16a power supply and the additional power

required to charge your vehicle can overload and damage the electrical supply, potentially leading to fires. There

are dedicated vehicle charging points located in Skegness.

16. Keys

Any keys that are not returned will incur a charge of £20 per set for the replacement of the locks. This includes if

they are lost, stolen, or misplaced.

17. Key Fobs

Any key fobs that are not returned will incur a charge of £20. This includes if they are lost, stolen, or misplaced.

18. Refundable Bond

1. The final assessment of damages is made by the owner of the property, and any disagreements should

be taken up with them directly. We have no responsibility or liabilities for any monies owed from the

refundable bond.

2. If the caravan is not left in a secure manner (I.e., Windows open, Doors unlocked) then £20 will be

retained.

3. Any late checkouts (after 10am) will incur a charge of £25. Should the cleaner arrive and you have not

left, the fee will be deducted automatically.

4. Anyone found to have brought pets which have not been booked in will lose the full amount of the bond

plus cleaning fee

5. Anyone found to bring additional Guests to stay in the caravan (not listed on the booking form) will lose

the full amount of the bond.

6. If the caravan is not left in a tidy manner, then addition cleaning charges will be incurred.

7. Dirty carpets caused by outdoor footwear will include a cleaning charge of £30

8. Anyone found to have left heating or gas appliances turned on after they depart will lose the full amount

of the bond.

9. Anyone found to have not used bed linen will lose their full deposit, this is due to hygiene reasons.

All bonds will be dealt with and refunded within 7 days of you leaving the accommodation. Please note if

damages or costs exceed the amount you have paid, then you will have to pay the extra costs to rectify the

problems.

Cancellation Policy

1. If you change or cancel your booking

a. Changes

a1. If you want to change any detail of your confirmed booking, we use reasonable endeavours to make the

changes. However, we must receive your notice in writing by email to

calivanscaravanmanagement@hotmail.com.

a2. If you wish to change the dates for your booking this can be carried out for an admin fee of £25.00 (payable

at the time of amendment) subject to the owners discretion, however dates cannot be changed within 6 weeks of

your stay. Dates can only be changed to another date within the same year as your original booking and in the

same caravan.

a3. Bookings cannot be transferred to other people. Only guests listed on the original booking form will be

allowed to stay in the caravan.

b. Full cancellations

If you have to, or want to, cancel your booking after it has been confirmed, you must email us on

calivanscaravanmanagement@hotmail.com. The day we receive your notice by email from you to cancel, is the

date on which we will cancel your booking. Our confirmation in writing will confirm receipt of your cancellation. If

you cancel, you will have to pay a cancellation charge to the owner/service provider based on the number of days

before the arrival date at the property that we receive notice, as shown in the table below. The cancellation

charges below have been calculated as a genuine pre estimate of the losses we would incur in the event you

cancelled your holiday within the stipulated time period.

Number of days before the start date of your trip that we receive your notice to cancel.

More than 6 weeks Loss of non-refundable deposit

6 weeks before Loss of all payments

c. Cutting short your stay

No refunds are payable in the event you cut short your stay.

d. Cancellations due to government public health measures

If your booking is cancelled because UK government public health measures mean the caravan park is unable to

open, you may choose to:

– transfer your booking to a later date free of any administration charges, subject to availability – you will have to

pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of

the new booking is lower.

– obtain a refund of the amount already paid by you for the booking.

e. Cancellations due to illness or bereavement

No refunds or amendments will be given in the event that you have to cancel your stay due to any circumstances

which may arise. (Including the need to self-isolate)

2. Cancellations or changes by the owner

The owners and service providers do not expect to have to make any changes to your booking. However,

sometimes bookings must be changed or mistakes have to be corrected. Owners and service providers have the

right to do so. If they do, we, on their behalf, will contact you (by phone if reasonably possible in the case of a

significant change or by email in the case of a minor change) as soon as is reasonably practical. We will explain

what has happened and let you know about the change. However, we will have no further liability to you.

3. Cancellations by us, the owner or service providers

If we cancel your booking or are prevented from providing the accommodation you have booked, you may obtain

a refund of the amount already paid by you for the booking. However, we will have no further liability to you.