Booking Terms & Conditions

WHEN A BOOKING IS MADE

Once your booking form has been signed and returned or we receive your deposit, this will act as the point that a formal agreement has been made with you and the caravan owner.

Upon Return of your booking form a minimum £50 deposit is to be paid to reserve your caravan and date (please note this is a non-refundable deposit)

If you book less than 8 weeks ahead. You must pay the full amount of the holiday at the time of booking.

Cancellation Terms – all you need to know!

We hope that you do not need to cancel, but if you do need to cancel your terms and conditions are detailed below.

If the booking is directly affected by Covid-19 travel restrictions or a holiday park closure, then you are entitled to a full refund.

If you cancel for any reason

For bookings cancelled up to 8 weeks before your holiday start date then we will refund all your money less the £50 non-refundable deposit.

For bookings cancelled between 4 and 8 weeks before your holiday start date then we will refund 50% minus the £50 non-refundable deposit.

For bookings cancelled within 4 weeks of your holiday start date then you will forfeit your full holiday cost.

(The surcharge £50 taken to cover damages will be returned in full, regardless of the cancellation timings)

How to cancel
If you wish to cancel your holiday you must notify us by postal letter, email, or telephone. The date of cancellation is the date we receive your letter, email, or log your phone call. To ensure delivery we recommend all mailed cancellation letters are sent by recorded delivery to the address below. We can only accept cancellation from the lead booking name unless your documentary evidence shows they are unable to cancel the booking.

TERMS AND CONDITIONS

1. Arrival time 14.00hrs (2pm) the commencement of your holiday. Departure time 10.00am. On the date of departure unless a “late stay” has been agreed and paid for. Please return the keys to the owner/ key safe at the end of your holiday.

2. No more than the maximum sleeping capacity of the caravan is allowed at any time. This is to comply with the fire and safety regulations. More people in the caravan than the number of beds can also make for an uncomfortable time for all. Any infringement of this rule will result in the immediate loss of your holiday with no monies refunded.

3. One car permitted per holiday booking to park on the site. Please display parking permit in the front window of your car at all times. Please note that parking on the grass is not prohibited in wet weather. A refundable charge of £25.00 will be required for the site barrier fob to access the site with your car during your stay.

4. Our aim is to hire caravans of a very high standard that are cleaned to the National Caravan Council guidelines; we believe that all guests have the right to expect such a service. To help us achieve such a very high standard, all our guests agree to take care of the caravan, which they are renting, and will leave the caravan in a clean and tidy condition at the end of their holiday.

5. There is a surcharge of £50 for any damages and understand that accidental breakages do occur, if any of your party does have an accident, please inform the owner before the end of your stay they will arrange replacement and send you the bill. The surcharge of £50 will be returned once the Caravan has been inspected. If the caravan is left in an untidy and dirty condition at the end of your stay you will lose your surcharge to cover the addition administration and cleaning cost. To prove that caravans are left in an unsatisfactory condition, photographs will be taken before the caravan is cleaned and used as evidence.

6. During the months of March, April, May, October & November there is a charge (3 nights £20, 4 nights £25 and 7 nights £30) to cover gas usage during your stay. Excessive use will incur an extra charge on departing.

7. We love pets and understand that a pet is part of the family. Due to park Rules; Pets may not be allowed to stay on some of the caravan Parks. Please confirm before booking. On these parks’ dogs are only accepted if kept on a short lead (2 metres maximum) at all times (even in the dog walk areas). Owners are asked to take their dogs to the dog toilet areas regularly and to clean up any “accidents” on the park. Dogs must not be left unattended on the park or in caravan or decking. A small fee of £10 per dog (maximum of two small dogs) per holiday booking on some selected parks.

8. Smoking/vaping is not allowed in any caravans or on the decking or around the pitch. The caravans are fully checked after each stay. ANY DAMAGE OR EXTRA CLEANING CAUSED BY SMOKING OR CIGARETTE LITTER YOU AGREE TO PAY FOR AT FULL COST.

9. Only those NAMED on the completed booking form are entitled to visit/occupy the accommodation you have booked. You and the members of your party must observe the park rules at all times.

10. Owners cannot accept liability for any injury, loss of damage suffered by you or any member of your party: Unless there was a wilful default by the owner of the caravan. Death or personal injury was cause by owners’ negligence.

11. Please note the sites on which caravans are sited cannot be held responsible for any defects, all complaints/ injuries must be reported at once to the owner you hired the caravan from.

12. You must inform the caravan owner if you or any of your party contract infections/contagious diseases while on your stay, this is for other people safely and personal hygiene! The poster for the NHS track and trace is to be scanned on arrival.

13. A strict 5 mph speed limit operates on the park. All roads should be used in accordance with the highway code. Any motorised vehicle or scooter is subject to the same rules as on a public highway.

14. Please respect your neighbours’ peace and privacy and ensure that they are not inconvenienced by your children, pets, noise (Music/TVs/electronic games etc should not be audible outside your pitch) or by taking “short cuts” across their pitch. Barbecues and outdoor meals should be completed and cleared away by 22:30 (10.30 p.m.) and other people should not be able to hear you after 23:00 (11 p.m.)

15. Barbeques are permitted if provided at your caravan, but please do not use them on the grass. Fires are not permitted (and no big flames from the barbeque please!). Fireworks and Chinese lanterns may not be launched from the site or surrounding area.

16. Children (under 18) must be supervised by a responsible adult at all times.