These terms and conditions form part of the contract between both parties. It is important that you read them and agree to these terms & conditions prior to Sending your deposit payment to reserve your holiday.
Dates of Hire
The length of hire as agreed between the Hirer and the owner/manager from 4pm arrival date until 10am departure date. Any unauthorized use of the holiday home by the Hirer outside of these dates and times on the booking confirmation s chargeable and may result in the forfeit of some, or all, of the deposit paid by the Hirer.
There will be a charge of £25 every hour out of the bond if we find you check out later than 10am.
Cost of Hire
The total amount payable for the period of hire is stated on your booking confirmation document, this includes a £50 clean & damage security bond in addition to the holiday cost. This will be refunded within 7 days at the end of period of hire providing these terms and conditions have been adhered to and the accommodation is found to be in reasonable condition with no damage or broken items and is reasonably clean on your departure. A deposit of £50 is required to secure the booking. The balance outstanding must be received 8 weeks before the start of the hire period otherwise the contract will be cancelled by the owner/manager and the £50 bond retained. We require you to make regular instalment payments prior to 8 weeks before where possible to keep your booking active.
Utilities / Call Out
Gas, Electricity and Water is included in the holiday cost although we do operate a fair usage policy. Any call out charges incurred will be charged from your £50 bond unless this is discussed and agreed with the owner/manager prior to the call out being made. An example of unfair usage would be to charge your car directly from the caravan.
PLAY Funwork Passes
Funwork park passes are not included in the accommodation hire cost. If required, these MAY be available to purchase at Reception on arrival. The price of the accommodation does not include a package deal therefore facilities / Funwork passes are not a guaranteed purchase within the holiday cost. Holiday accommodation facilities inside the holiday home such as WiFi are subject to availability of park WFi and WiFi service fluctuates. The price you see and pay is for accommodation only.
These are provided on day of arrival via a key safe which is usually located at the accommodation door or the decking. The key safe code number to access the keys will be sent on day of arrival by email at the check in time (4pm). To replace any lost key(s) this will cost £5 per key.
We supply pillows/ quilts and have an optional service of Bed linen chargeable at £20 for beds to be made up by our team of cleaners. If you prefer not to take this service please ensure you take your personal bedding as bed linen sheets and covers must be used. This is a condition of your security bond. No towels/tea-towels are provided.
The accommodation should only be used by the persons listed on the booking form. By exceeding the number of persons, it will void any insurance. The Hirer will be responsible for the entire occupants. If we find that occupancy has been breached you could be evicted by the owner/manager or park and any charges that occur will be invoiced. You may be required to register your car registration/s and your personal information direct with the park 48 hours prior to arrival. We cannot accept bookings from young singles/ all female/male groups and under 21 year old.
Pets – We do accept pets in some of the holiday homes but for reasons of hygiene and comfort of other guests we ask that pets are not allowed on the seating areas or beds. We request that pets are not left alone to roam the holiday home, causing a noise disturbance to others however we do allow pets to be left alone when secured in a pet cage. Under no circumstances do we allow a pet in a pet free home. If this Is proven the £50 security bond will be retained to deep clean the holiday home.
Smoking is not permitted in any of the holiday homes.
Please ensure when departing the holiday home that it is left in a clean & tidy state with carpets/floors cleaned, surfaces wiped, kitchenware clean and bed linen is removed and stored in the linen bin bags provided. All litter is to be deposited in the bins provided close to the accommodation and the area surrounding the accommodation is to be kept in a clean and tidy condition throughout your stay and when departing.
Use of any outdoor seating/table cushions and parasols should be stored away within the holiday home after use. Outdoor table covers should be used if applicable after use to protect outdoor furniture. Park rules are in place. Please ensure you ask the park for guidance on arrival. Please DO NOT barbecue on the decking/veranda.
Vehicles and Injury
All vehicles that are parked at the holiday home are parked entirely at your own risk and the owner/manager is under no liability in respect of any damage caused to the vehicle or loss/damage of any articles left within. The owner/manager will not be liable to the Hirer of his/her guests or dependants for any injury.
Accommodation Supplied / Management Only
If the manager is unable to supply a specific holiday home for hire, we reserve the right to supply another model of caravan for your holiday at a similar specification.
The Hirer is responsible for the conduct of his/her guests /family and shall take steps to ensure their behaviour does not cause a nuisance, inconvenience or disturbance to others or cause damage to the property belonging to the owner or other occupiers. The owner or park manager may take back possession of the accommodation immediately without compensation to the Hirer.
The Hirer agrees to indemnify the owner in respect of any damage caused to the property, internal and external or to the property or third parties. The hirer must give notice of any damage as soon as possible, if after your stay damage is reported upon inspection this may effect your security bond.
URGENT repairs to be attended immediately where possible.
NONE URGENT repairs to be attended to within 24 hours.
It is in your interest to notify the owner/manager of any faulty or damaged items upon arrival immediately and ideally with photograph evidence.
If for any reason you are not happy with the holiday home upon arrival or any damaged, broken or unclean items are found, these must be reported on your first day. This is to ensure the Hirer is not responsible for anything that is seen after the hirer has departed when its checked. If anything is reported on the first day, we must be given the opportunity to resolve any issues, therefore you agree to give us 24 hours to resolve any reported issues. If you do not accept the resolution and you decide to terminate your stay this must be done within the 24 hours period from arrival and No refund will be given.
Please Note: If you choose to cancel your booking the deposit will not be refunded.
Should the holiday accommodation booked become unavailable due to circumstances beyond our control a full refund (including the deposit) will be given. A change of dates will also be offered as an alternative option. If you decide to cancel your holiday you must contact the owner/manager by telephone in the first instance and explain your reasons for cancelling. You must follow this up with a email/letter in writing within 24 hours. Please note: (Messages will not be accepted as a form of cancellation).
If for any reason you cancel your holiday, any refunds may only be made if the holiday home is re-let on the dates and will be subject to the cancellation policy. The Hirer may wish to consider buying holiday cancellation insurance. The owner/manager reserves the right to cancel any holiday without prior notice. If cancelled, you will receive a full refund however no compensation will be paid. If your holiday is cancelled during your booked dates due to a breach in terms & conditions no monies will be refunded and the cancellation policy will take effect.
In the event of cancellation, the following charges will apply:
- 62 days prior or more – 15% of the holiday cost and in addition Admin Costs / deposit.
- 29 – 62 days prior – 50% of the total holiday cost and in addition Admin Costs / deposit.
- 28 days prior or less is 90% of the total holiday cost.
If we re-let the holiday home on the booked dates, we may at our discretion refund you minus 10% admin fee and the deposit you paid. This may also include loss of monies due to offering the holiday cheaper to another family at short notice with a late deal.
Changes to booking reservation
Once the booking reservation has been completed/confirmed with £50 deposit paid, any changes to the number or names of guests or any other booking updates will be charged at £10 per update.
In the event of any breach of these terms and conditions by the Hirer or the Hirers family, the owner/manager may give notice immediately to vacate the holiday home and leave the park. Agreeing to these terms and conditions at the time of booking you agree to your personal details being shared to the owner and shared to the park during pre-registration. These terms and conditions are subject to change at our discretion.