Grosvenor Lodge-luxury lodge with hot tub

Booking Terms & Conditions

Please see below our terms and conditions Unfortunately if your cancellation ( from original booking only)  is more than 31 days prior to your arrival date then you will forfeit the deposit you have paid. Cancellations made between 31-15 days prior to arrival will incur a cancellation fee of 50% of the total cost of the booking and when cancelling within 14 days prior to arrival will incur a cancellation fee to the full cost of your booking. If your booking is moved to a different date from your original booking, you wavier your right to a refund. The address is Allerthorpe Golf & Country Park Allerthorpe, York YO42 4RL Wi-fi Passwords for Lodges at Allerthorpe will be in your Lodge. 1b. Beds will be freshly made and one towel per guest will be provided. Please bring spares if you wish to use the hot tub. 1c. No toiletries are provided please bring your own, in your lodge, we will provide 1 toilet roll per bathroom only if any more are required these will need to be provided by yourself. 1d. Only one car is permitted to park at the lodge. If your party has more than one vehicle they can use the carpark at reception free of charge. Please do not park on the grass use the driveway next to the lodge. 1e. All furniture, decoration, equipment, utensils, and cutlery used must be left clean. All rubbish should be placed in the bin liners provided, there is a bin store located at the top of the Malton park and another one located at the entrance to Orchard, for Allerthorpe the bin store is located at the roundabout on Oakmont Drive and the entrance of Portrush road. If deemed by the management that the lodge requires more cleaning than usually expected then an additional cleaning charge of £35 per hour will be charged to the card provided on booking. All bedding must be stripped prior to your departure and left at the end of the bed or in the laundry bag provided and towels left in the bath. 1f. In the kitchen, you will find all appliances, crockery, cutlery, and cooking utensils that you should need during your stay. Any damage or breakages MUST be reported to management with immediate effect. We understand accidents happen however if there not reported then the complete security deposit will be withheld. 1g. We operate a strict No Smoking Policy. And a no DRUG policy on site. We ask guests to use the smoking outside the lodge if provided. Please DO NOT smoke in the hot tub. If the management finds evidence of smoking within the lodge, during your stay, or after, then they reserve the right to have you removed from the lodge with immediate effect and/or fined £200. Smoking inside the lodge voids our insurance policy. 1h. You are required to list below the number of guests staying in the lodge and their names. Additional guests who are not on the booking reservation are not permitted in the lodges without prior agreement. Should it be known that there have been guests in the property above how many were on the reservation, we will charge £50 per person per night. 1i. Hot tubs are pre-set at 38c. Should you require them colder please speak to management. A full user guide for the hot tubs can be found within the welcome booklet. The cost of any damage to the hot tub will be deducted from your security deposit. Besides the hot tub, you will see a copy of the rules and regulations. If misuse results in the hot tub needing to be drained down the full security deposit will be withheld. Our staff will need to check the hot tubs daily and therefore will access the decking area / hot tub area. Management reserve the right to enter any lodge if deemed necessary. Prestige Country Parks are not responsible for the mechanical operations of the hot tub. Should any issues arise during your stay we will endeavour to have them fix during your stay. Prestige Country Parks are not responsible to issue refunds should hot tubs have technical problems during your stay. 1j. A security deposit of £200.00 will be taken over the phone prior to your arrival, the security deposit will be refunded after we have checked the condition of the lodge, the contents, and the Hot Tub. This will be within 2 – 7 days of departure. 1k. Upon booking £150.00 deposit of the total stay will be paid, this is NON – REFUNDABLE. The remaining balance must be paid 31 days prior to arrival. Once full payment has been made within 14 days prior it is then NON -REFUNDABLE but dates can be changed if required. 1l. Guests are reminded to close and where possible lock all doors and windows when leaving the lodge. Please switch off lights and turn the central heating off when leaving. Do not have the central heating running when windows are left open as this runs gas bottles down. 1m. Guests are issued with keys and a fob to operate the barrier. Should the fob be lost or damaged then a charge of £45.00 to replace it will be charged. Lost or damaged keys require us to change the locks for the complete lodge, £200will be withheld from your security deposit in this case. 1n. Please respect others in the park. When using the hot tub or outside space please follow the park rules of minimum noise after 11 pm, always remember that in the countryside noise does travel a lot further. The lodge will have plastic wine glasses and tumblers provided for when using in the hot tub. If the management observes you breaking these rules then they reserve the right to have your stay terminated. 1o. Check-in time is 16.00  unless agreed otherwise by Prestige Country Parks before your arrival, We ask guests to inform us of an approximate arrival time to ensure there is someone to meet them at reception,  Check-out is between 9 am/10 am. should a guest go over this allotted time then the management has a right to withhold £20 for every 30 minutes passed until the keys are handed into the office. Guests have an option to upgrade to a late checkout time of 13.00 for £20. This must be paid no later than check-in but booked prior to arrival. 1p. Under no circumstances can barbecues of any nature be lit on the park. Our insurance does not permit open flames on the decking or surrounding area. Should management observe this happening then we will terminate your stay with immediate effect. Management has the right to terminate the booking without refund during the stay should any of the rules be broken or they have reasonable grounds to believe that the guests are bringing the park into disrepute. Should the police be called to the park we will terminate your stay with immediate effect and without refund. In line with the new data protection legislation, we do not hold any of your details after your stay unless you give permission to do so.  4 Hot Tub Safety Rules Shower with soap and water and remove any fake tan, body cream and deodorants before you enter the hot tub. Only wear recognized swimwear. Enter and exit the hot tub slowly. Do not jump or dive into the hot tub. Do not bring glass or ceramics anywhere near the hot tub. Do not consume food whilst in the hot tub. Do not use narcotics or medications. Elderly persons must consult a doctor before use. Pregnant women should consult a doctor before use. Children must be supervised by an adult at all times. Limit your soak to 15 minutes and cool off before re-entry. Anyone with heart disease, diabetes, high or low blood pressure, or any serious illness should consult a doctor before using the hot tub. Please turn off high jets after use. Please replace the hot tub cover after use. This prevents any loss of water temperature, or dust and debris accessing the tub. Please do not sit, stand or lay on the cover. Please note that your full security deposit will be withheld if the hot tub needs to be drained down.