SALAD DAYS BEACH HUT – SOMERSET

Booking Terms & Conditions

 BOOKING TERMS AND CONDITIONS

On arrival at your chalet you are asked to familiarise yourself with the Beach Rules as can be found in your Welcome Pack

1.    Contract
1.1    This is a legally binding contract between Dunster Beach Holidays Ltd (DBHL) and the holidaymaker (“holidaymaker”).
1.2    The Holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment.  This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions.
1.3    DBHL is the Booking Agent for Chalet Owners that let their property through DBHL’s website or via the DBHL office.
1.4    The property (“chalet”) referred to being Chalet 235 –  Pets Welcome
2.    Bookings
2.1    A non-refundable booking deposit of 20% of the cost of the holiday is payable within 0 days of the provisional booking being taken.  The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate).  The booking then becomes confirmed.  Until the booking is confirmed, it can be cancelled at any time without prior notice.
2.1b In the event of a cancellation deposits paid cannot be transferred to another chalet. A transfer of a booking to another chalet is deemed to be a cancellation and therefor the deposit is forfeited.
2.2    The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday.  Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker.
2.3    Bookings made less than 8 weeks prior to the arrival date must be paid for in full at the time of booking.
2.4    Bookings cannot be accepted from persons under 18 years of age.  At least one person occupying the chalet must be over the age of 18.
2.5   A charge of £15.00 is payable for any changes or amendments to a booking after a booking has been confirmed. Confirmation of a booking is either after a confirmation email has been received or a deposit has been paid.

3.    Cancellation by the Holidaymaker
3.1    Cancellation of the booking by the holidaymaker should be made in writing (email is acceptable) and addressed to: The Lettings Team
Dunster Beach Holidays Ltd
Sea Lane
Dunster
Minehead
Somerset
TA24 6TH
United Kingdom
3.2    The table below outlines the amounts to be reimbursed depending on the number of weeks’ notice given of cancellation prior to the date of arrival.  We recommend and expect that the holidaymaker will have or will take out a holiday insurance policy which includes cancellation insurance (covering sickness and unavoidable reasons for cancellation) prior to their stay.

Time until start of stay    Amount returned
2 weeks or less                0% of booking balance excluding (non refundable) deposit
3 weeks                           25% of booking balance excluding (non refundable) deposit
4 weeks                           50% of booking balance excluding (non refundable) deposit
5 weeks                           70% of booking balance excluding (non refundable) deposit
8 weeks                           80% of booking balance excluding (non refundable) deposit
10-12  weeks                   90% of booking balance excluding (non refundable) deposit

4.    Cancellation by the Chalet Owner 
4.1    The owner will endeavour to make sure the stated chalet is available for the dates contracted.
4.2    In the unlikely event the chalet becomes unavailable and the owner has to cancel the booking, DBHL will endeavour to find the holidaymaker suitable alternative accommodation.
4.3    If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund.
4.4    The owner shall only be liable to return the monies received.
4.5    No compensation or consequential losses shall be paid.

5.    Miscellaneous
5.1    It is the responsibility of the owner to provide a true and accurate description of the chalet.  If any alterations or improvements that change the layout or sleeping areas of a chalet are made between a booking being taken and the holiday, it is the responsibility of the owner to inform the holidaymaker prior to arrival.  If the chalet is no longer suitable for the needs of the holiday party, DBHL will endeavour to find alternative accommodation or provide a refund.
5.2    The owner reserves the right to enter the chalet, at a reasonable time, in the event of an emergency or remedial repair work being required.
5.3    The owner is entitled to ask the holidaymaker to leave the chalet without any refund if, in the owner’s opinion, the behaviour of the holidaymaker and/or their party is unacceptable or in breach of the Beach Rules.
5.4    The owner reserves the right to refuse entry to anyone who, in the owner’s opinion, is not suitable or capable of taking charge of the chalet.

6.    Number of Holidaymakers 
6.1    The maximum number of people entitled to stay at this chalet is 2
6.2    Only those people named on the booking form are entitled to stay.
6.3    If it is found that more people than agreed are using the chalet, this will be considered a breach of contract and the holidaymaker and their party will be asked to leave immediately without any refund.
6.4    Sub-letting or re-assignation of the chalet is prohibited.

7.    Pets 
7.1    Pets are allowed in the chalet subject to the owner’s agreement. The chalets that accept pets are clearly marked “Pets Welcome” on the booking form.
7.2    All pets must be house-trained.
7.3    The holidaymaker must clearly state on the booking form the number of pets they intend to bring to DBHL.
7.4    The number and type of pet must not exceed what is stipulated on the booking form, otherwise a breach of contract will be deemed to have taken place.
7.5    It is the holidaymaker’s responsibility to ensure that there is no over-occupancy in a chalet. The occupancy capacity of a chalet is noted in point 6.1 above.  For guidance, two average-sized dogs are equivalent to one person.
7.6    Puppies/young dogs must be declared to DBHL by telephone at the time of booking.  DBHL will seek consent from the chalet owner.  If a young dog is taken to the chalet without the consent of the owner, this could result in the holiday party being asked to leave without compensation.
7.7    Pets must not be left unaccompanied in the chalet at any time and must not be allowed on the beds or furniture.
7.8    The dog owner must bring their pet’s own bedding and towels.
7.9    The holidaymakers should ensure that pets behave in such a manner as not to disrupt the enjoyment of other people staying in the vicinity, or prejudice the reputation of Dunster Beach Holidays Ltd.  The holidaymaker shall be liable for all damage caused by their pet or any pet belonging to the holidaymaker’s party.
7.10    A charge will be made for any additional cleaning required.
7.11    The chalet owner cannot be held responsible for any accident or injury to a pet during their stay.

8.    Arrival and Departure Time
8.1    Every effort will be made to have the chalet available from 15:00 on the day of arrival.
8.2    The chalet must be vacated by 10:00 on the day of departure to allow DBHL to prepare it for the next holidaymakers.
8.3    Information about keys and how to collect them will be provided on the Arrivals email, sent to the holidaymaker 8 days prior to commencement of the holiday.

9.    Liability
9.1    The owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party.
9.2    Vehicles and possessions are left entirely at the risk of the holidaymaker.
9.3    All chalet portable electrical appliances have been tested and approved within the terms of the new Fire Assessment Regulations.  As the use of holidaymakers’ personal electrical equipment is out of DBHL’s control it must be at their own personal risk.

10.    Children
10.1    Children must be supervised at all times.
10.2    The holidaymaker is entirely responsible for the safety and wellbeing of any children in their care.

11.    Cleaning
11.1    DBHL would expect the holidaymaker and their party to treat the chalet as they would their own home and at the end of the holiday the chalet is left in a clean and tidy condition.
11.2    DBHL retains the right to make an additional charge for cleaning should the chalet not be left in a similar condition to the way it was found at the start of the holiday.
11.3    If the holidaymaker is unhappy with the cleanliness of the chalet, this must be raised within an hour of arrival to the beach office.

12.    Breakages
12.1    The holidaymaker should make every effort to keep the chalet, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday.
12.2    Any accidental damage or breakages should be reported to the site office immediately.
12.3    The owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the owner) will not be charged for.
12.4    The breakage deposit (if charged), minus any deductions, will be returned to the holidaymaker within 0 weeks of their departure.

13.    Complaints
13.1    Every endeavour is made to ensure their holiday is everything the holidaymaker and their party hoped and expected it to be.  However, DBHL recognises that from to time things do go wrong.  In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the site office immediately it becomes apparent, thereby giving the owner the opportunity to correct the situation.  Unless this procedure is followed, no subsequent claim will be entertained.
13.2    The owner will make every effort to rectify any identified problems as soon as is reasonably possible.
13.3    DBHL cannot be held responsible for any perceived inadequacies in any of the chalets. Chalet descriptions and all details, both written and verbal, are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed.  Chalet details may vary over time from photographs and descriptions on the website.

14.    Smoking/Vaping
14.1    Smoking is strictly prohibited in any of the chalets – this includes e-cigarettes.  Smoking anywhere in the chalet will result in termination of occupancy and a fine of £100.
14.2    Any damage or extra cleaning caused by smoking in the chalet will be charged to the holidaymaker.

15.    Disputes:
15.1    Any dispute arising out of the booking will be between the holidaymaker and DBHL.
15.2    No complaints can be considered unless notified during the holidaymaker’s stay in the chalet.  It is the duty of holidaymakers to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem.
15.3   Accidents, howsoever caused, during the holiday are not the liability of DBHL.  The responsibility for the upkeep of the chalet and any relevant health and safety considerations lie with the owner.
15.4    Complaints received after departure cannot be accepted as the DBHL/owner thereby had no opportunity to resolve the complaint at the time.

16.    Data Protection
16.1    To process a booking Dunster Beach Holidays Ltd will need to collect and process personal information relating to the holidaymaker and members of their party.  DBHL will ensure that it acts in accordance with the Data Protection Act 2018 at all times.
16.2    Click on the link to view DBHL’s privacy notice http://www.dunsterbeachholidays.co.uk/terms-and-conditions/

17.    Wildlife
17.1    Dunster Beach is in a beautiful rural area.  Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a chalet unbeknownst to the owner.  If any of these creatures are encountered, do not panic, but contact the Beach Office, but only if the creatures become a serious menace.  Otherwise, just open a window or a door and let them out.  Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.

Should you not be able to arrive at the site before 4pm on your check in day, please call the  office on 01643 821296 to make arrangements to leave your key safe.

Whilst all guests will need to read this Policy in its entirety, a couple of key points of note are;

• Bring your own duvets, pillows, mattress covers*
• Bring your own towels and tea towels*
• Do not arrive on site before 3pm, if arriving early stay in the beach car park and do not come on site. If a chalet is available earlier then we will contact you.
• You must vacate your chalet by 10am on the day of departure, for us to deep clean chalets ready for the next guests.