Maple Park – Cambersands

Booking Terms & Conditions

Email or phone Coral or Gloria to check available dates

Once you have confirmed dates, an enquiry letter and Booking form will be sent requesting  the deposit.   Once deposit recieved your welcome information will be sent to you with reciept of deposit.

Paying for your Holiday

If your holiday booking is more than 14 days from date of enquiry full balance will be due 14 days before your holiday date,

If your holiday booking is less than 14 days from date of enquiry full balance is required on booking.

Upon receipt of final payment, location of caravan will be provided along with key code to access keys for the caravan

Refunds

Deposit is £100 refundable on completion of holiday if there is no reported damages or breakages to the property, and the property is left in the condition in which you received it (cleanliness)

Deposits will not be refunded if:

• Bookings are cancelled less than 10 days prior to your holiday start date based on bookings made over 28 days.
• Bookings are cancelled less than 3 days prior to your holiday start date on bookings made 14 days or less.

If you wish to cancel your holiday you must notify us in writing via email. The date of cancellation is the date we receive your email.

Full refund is provided if your holiday is cancelled within 14 days of your holiday due date. This gives us enough time to find other families to offer these dates too.

If you contract COVID 19 you will be entitled to a full refund, all we will need is a text confirmation that you have COVID, this is only relevant if you contract COVID19 ten days before your holiday date as you will need to isolate for ten days according to Government guidelines.

Check in and Check out

• Check in 3pm

Early checking fee £15

Need to get into your accommodation a bit earlier? We allow all customers to check in from 3pm but for a small charge we will ensure your accommodation is clean and ready for you to check in allowing you to get your holiday started two or three hours earlier.

• Checkout 10am

Late check out fee of £10 per hour

Want to get stay in your accommodation for a bit longer? So that we can deep clean and prepare our property for the next guests, housekeeping has been scheduled to arrive promptly upon check-out. If you would like to remain undisturbed in your accommodation, we will be happy to accommodate your party with our “late check-out” option. Since our properties are on INSTANT BOOK this will be required to take place after your initial booking.

To secure a late check-out, just send us a message immediately after booking so we can coordinate our housekeeping schedule and modify the reservation.