55 Gull Cove – Butlins Minehead

Booking Terms & Conditions

BOOKINGS

• Must be made by persons over 25 years
• All details of the party must be completed on the booking form. NOTE – The person named as lead on the form is responsible at all times for the security and condition of the caravan. In the event of damage that is malicious or excessive, we will hold the lead person responsible and pursue costs via a legal process if required. We will also not hesitate to press charges for criminal damage.
• Once the deposit is received, any changes to your booking will incur a £35 administration fee. Changes will only be made on receipt of the fee.
• Full balance signed booking form plus breakage bond (Adult Weekends) must be received 6 weeks before departure except for Christmas and New Year breaks where the balance must the paid 8 weeks before departure. One reminder will be sent.
• The payment date for the balance and bond (if applicable) will be advised, failure to make the required payment on the due date will incur a late payment fee of £25 please advise us if you have issues.
• We do not accept any liability for any personal injury, loss or damage sustained by any party member during their stay. Please arrange your own holiday insurance to provide cover.
• Guests must provide accurate information on their booking forms as Butlins carry out checks prior to arrival and will deny entry if your information is not on the electoral roll.
• All bookings are taken in good faith, and if Butlins reject a party booking due to previous guest behaviour or for any other reason no refund of monies will be given.
• A confirmed booking is taken as acceptance of these terms and conditions.

CANCELLATIONS

• It may be necessary to cancel your break due to illness, accident or change of circumstances. We do suggest that you make insurance arrangements to protect yourself and your party.
• Deposit payments are not refundable in any circumstances.
• Cancellation charges are as follows:

DEPOSITS WHICH ARE NON REFUNDABLE

• £75 per break for family breaks (not school holidays) £200 adult weekends, school holidays and Christmas, £250 for /New Year will secure your booking.
• £100 per caravan breakage bond is required for adult breaks and will be returned 14 days after the caravan has been vacated and the caravan has been checked for damage or excessive cleaning.

CUTLERY & CROCKERY

• Cutlery and crockery are not to be removed from the caravan. Where multiple caravans are booked the correct cutlery and crockery MUST be returned to the correct caravan.

PRICES

• Prices are based on a maximum of 6 persons sharing (including infants) in caravans 51,52, 53 & 54
• Caravan 53 for the 2019 season ONLY will take 8 persons (except on adult weekends) there is a surcharge of £25 per person above occupancy of 6
• Prices for caravan 55 are based on 8 but will take up to 10 persons only on a family break and where there are no more than 8 adults there is a surcharge of £25 per person above occupancy of 8
• Only persons stated on the booking form can occupy the caravan.
• Water, gas and electric are included in the price.
• Passes for special events and Arena events are not included and these can be purchased separately.

SMOKING

• The caravans are NON SMOKING, please remove any cigarette ends outside the caravan.
• Any signs of smoking in the caravan will result in loss of bond (Adult Weekends).
• Please do not stub out cigarettes on the decking as this causes damage, a metal bin is provided.

PETS

• No pets are allowed.

ARRIVAL & DEPARTURE

• Caravans are available from 4 pm if you arrive early passes will be available to use the Butlins facilities.
• On departure, caravans must be vacated by 10 am. Please empty bins, and remove any rubbish. Ensure all washing up is done and items put away. Empty fridge, and make sure cooker and microwave are clean.
• Passes & what’s on guide are collected from Guest Services. Keys are in a secure key box at the caravan door, codes will be given prior to the start of your holiday. Keys must be returned to the key box at the end of your stay, please ensure code is scrambled. Note if keys are lost or not returned to the key box on departure then a charge will be made (£20 min).

PARKING

• The caravans have numbered spaces, just in front of the caravan.

LINEN & BEDDING

• From the 2019 season caravans, all caravans will have bed linen provided, you will need to bring towels, tea towels and a bath mat.
• Mattress protectors are on all beds and must not be removed.

DAMAGE TO CARAVAN

• Please check caravan on entry for any damage that might have been missed and report it so that you are not charged for this.
• Please inform us of any accidents or damage.
• Do not take pushchair’s inside the caravans.
• Please remove dirty and muddy shoes especially in wet weather to keep carpets and upholstery clean.
• Please ensure children do not jump on furniture or beds.
• Children must be supervised at all times and not left alone in a caravan – as per Butlins rules.
• Stiletto heels cause damage to flooring, which will incur the loss of the bond (Adult Weekends)
• Do not remove furniture from inside the caravan as furniture is supplied for outside use.

BUTLINS RULES

• Butlins park rules must be followed, there are strict rules on noise or music after 11 pm, the use of controlled drugs and rowdy behaviour. If guests are required by Butlins Security to leave the park for any reason no refund of holiday costs will be given.
• Butlins control all park facilities and these may be restricted or closed without notice.
• Specific entertainment may also be changed without notice.
• Butlins require fully completed booking forms 1 week before a guest’s holiday, except adult and Christmas/New Year where they are required 1 month in advance.
• Please note that all bookings taken for breaks commencing between 9 December and 31 December and other major public and bank holiday periods are subject to a maximum group size of eight. Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group for the purposes of these terms, irrespective of whether separate bookings have been made. If you or your guests fail to provide this information, we reserve the right to terminate the contract without recompense. Groups of nine or more persons should speak to our advisers on 0845 070 4757 and provide the full names and addresses of all party members, who will then contact the relevant director for approval. Butlins reserves the right to terminate the contract of any guests found to be in breach of this requirement without notice, and would require the guests to leave the resort without refund of monies paid. All adults booked during the above period must appear on the Electoral Roll at the address given on the booking.

CONTAGIOUS DISEASES

• Should Butlins become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease that has the potential to infect a large number of people quickly, they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease from being transmitted to other guests. We are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable holiday insurance prior to travel to cover any such eventuality.

HOLIDAY INSURANCE

• Please ensure you have adequate insurance to cover all aspects of your holiday. Refunds are not issued for circumstances that are beyond our control, including but not limited to adverse weather conditions, availability of Butlins facilities, entertainment provided by Butlins, Butlins refusing entry to the site and the availability of utilities provided by Butlins.

ELECTRICAL APPLIANCES

• Guests are advised not to bring their own electrical appliances to the resort. However, if you do so guest will be using these at their own risk.

THESE TERMS & CONDITIONS ARE IN ADDITION TO BUTLINS OWN TERMS AND CONDITIONS WHICH YOU WILL FIND ON THE BACK OF THE BOOKING FORM ALSO PLEASE SEE HTTP://WWW.BUTLINS.COM/TERMS-AND-CONDITIONS.ASPX