No.3 Dialknowe Holiday Cottage Wanlockhead

Booking Terms & Conditions

TERMS & CONDITIONS

BOOKING POLICY:

Bookings of under 25’s are not permitted

Any bookings made on or after 5th April 2021 are being made in full knowledge of world pandemic and accept the non-refundable element and that you are strongly advised to take out travel insurance. However, if we are ordered to close by the Scottish Government you will receive a full refund.

CANCELLATION POLICY:

^{A deposit of 50% of the booking total is required.
This deposit will be refunded if cancelled more than 60 days before arrival.
Full booking balance must be paid 30 days before arrival.}

^{If the booking is cancelled then a charge equal to the full booking amount will be made.}

^{In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.} 

HOUSE-KEEPING POLICY:

A security deposit of £150.00 will be pre-authorised on your payment card 2 days before arrival. Please note – This is a refundable charge, which will be refunded a week after you have checked out. A cleaning fee of £30.00 will be added to the booking

Pets welcome – Maximum of 2, £15.00 each

ARRIVALS/DEPARTURES:

The house is available from 3pm on the day of arrival. It is the Hirers’ responsibility to inform the Owner of an estimated time of arrival, in advance of their stay. Departure time is 10am on the day of departure. Due to the time constraints for preparing the house prior to new arrivals late departures may result in additional charges.

GUEST(S) RESPONSIBILITY:

The hirer is responsible for the security of the premises, all doors and windows must be secured and locked at night and when the house is unattended.

The person held to be responsible for the hiring party will be the person who made the booking and paid the booking deposit. The Hirer undertakes to relieve the Owner from any liability for damage or injury, however caused, by any member of his party.

The Hirer is responsible for the condition of the property and the behaviour of the occupants during the rental period.

The Hirer shall undertake to prevent any member of his / her party from causing a nuisance or disturbance to other residents, neighbouring occupiers, or livestock. Additionally, due to the quiet nature of the village the Hirer must ensure that outdoor noise is kept to a minimum after 1030PM.

NO SMOKING:

Smoking is not permitted inside the house. Smoking in the house will set off the fire alarm and will result in the loss of your good housekeeping deposit.

LIMITATIONS OF LIABILITY:

The use of holiday accommodation and any facilities is entirely at the guests own risk and no liability is accepted for any death, sickness, or injury to any guest or for the loss, theft, or damage to any guest property, including vehicles, however sustained or caused. It is the responsibility of the guest to ensure that their belongings are always secure.

CHILDREN:

Children must always be supervised by an adult. The house and garden have not been child-proofed in any way and child safety remains the sole responsibility of parents/carers throughout the rental period.

PROPERTY INFORMATION:

The Owners have taken every care to ensure the accuracy of property descriptions on their website and all information is provided in good faith and is believed to be correct. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g., breakdown of electrical equipment, power cut, problem with plumbing etc.).

COMPLAINTS:

Once guests return home it is difficult to investigate complaints of any nature. Any such matters should be brought to the attention of the Owners immediately and every effort will be made to rectify difficulties. Regrettably, the Owners are unable to accept claims once a rental period has been completed.