Coastal Retreat Holiday Cottage Filey

Booking Terms & Conditions

General
This is a legally binding contract between the property owner, and the holidaymaker. The property owner is referred to as ‘we’, ‘us’, ‘I’.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. The holidaymaker must be aged 21 years or over. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to being Coastal Retreat Holiday Cottage, 17 Perran Court, The Bay, Moor Road, Filey, YO14 9GJ

Payment
You can pay for your holiday either online (card payment) or by bank transfer. Last minute bookings will only be accepted by card payment.

Bookings
A booking deposit is payable within 2 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking. Last minute bookings must be paid for by Card Payment

Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker may mean a refund of funds is due providing it is within the relevant timeframe, listed below:

To Date of Booking                           Amount Retained                   Amount Refunded
1 week or less                                            100%                                          0%
2 weeks or less                                           85%                                          15%
3 weeks or less                                           60%                                          40%
4 weeks or less                                           40%                                          60%
5 weeks or less                                           30%                                          70%
6 weeks or less                                           25%                                          75%
6 weeks or more                                       Admin fee                               Amount paid less Admin fee

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. Any discretionary payments will be subject to a deduction of £50 admin fee. However, we strongly recommend you take out holiday cancellation insurance that will protect you against Covid-19 or any other reasons you may need to cancel. If you choose not to take out travel insurance, then you accept responsibility for any loses.

Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Cancellation due to Government Restrictions
A full refund will be given for a cancellation for one of the following reasons:

• Where Government restrictions force us to close

• Where your home address is under local/regional restrictions which prevent travel.

If you have to cancel due to illness including Covid-19, Self Isolation, Redundancy, accident, family emergency, work commitments, Jury service only a partial refund will be given as per the details above

Amendment to your booking
Where possible and when requested by you we will make amendments to your booking providing you are still within the allowed limit for persons staying, however an admin fee of £25 will be charged.

Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Number of Guests
The maximum number of people entitled to stay at this property is 4 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets
Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

We do not allow dogs under the age of 6 months. You will be required to bring everything you need for your dog so that they too can have an enjoyable stay.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. Throws and cushions are for people to use and not your pets. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Arrival and Departure Time
Every effort will be made to have the property available from 5pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received. Along with details of who to contact incase of any issues or should an emergency arise.

Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Any accident or incident that occur outside the property must be reported to The Bay Reception.
Children must be supervised at all times.

Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner (or their representative) the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of the departure.

Smoking
This is strictly forbidden inside the property. If you wish to smoke/Vape outside please ensure you remove any used cigarettes before vacating the property. If we find evidence of this rule being broken then we will invoke the right to retain some/all of your breakage deposit.

Electric Vehicle Charging Point
We do not have an electric vehicle charging point. Power sockets within the cottage are not suitable for this use, anyone found breaking this rule may be asked to leave. There are charging points nearby and information can be provided on these.

Amenities
I/We are not responsible for the amenities provided at The Bay, these are the responsibility of the resort management. Unfortunately if any of the amenities are unavailable or not as you expected during your stay we will not be able to compensate you.

Although the property as everything you should need (gas, electric, water, TV) and free WIFI, I have no control over whether these are available due to them been provided by a third party. If you do find a problem with any of the services then please report it to he property owner (or their representative) immediately and if things can be fixed they will. No compensation will be paid if these are not available during your stay.