Booking Terms & Conditions

Terms and Conditions

PLEASE READ THESE CONDITIONS CAREFULLY, WHEN YOU MAKE A RESERVATION YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS.

1            Cuddfan, Chalet 26 Woodlands Park Resort

The contract for a short-term holiday rental will be between Cuddfan (referred to as “us” or “we” ) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions, the law of England and Wales will govern the Contract. The contract of hire is not effective until we have received the full payment. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of the booking and the booking form must list names and addresses of your party.

2            Duration and Times of Lettings

You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

3            Booking Procedure

Whilst we are prepared to consider requests for reservations of the properties, the confirmation of a reservation shall not render us liable in the event that the property is unavailable for occupation during the period reserved and no contract will arise between us and you otherwise than in accordance with the following provisions of these terms and conditions.

4            Payment

The full amount of the payment for the fee for the letting shall be paid on the “due date”, if the payment is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.

5            Failure to pay

Non-payment of the sum payable under clause 6 by the due date may be treated as a cancellation of your booking and we will be entitled to re-let the property without reference to the client. The terms as to payment in clause 6 thereafter apply.

6            Cancellation

ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL HOLIDAY CANCELLATION INSURANCE. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Any request to cancel a booking 30 days prior to the arrival date will incur no charge. If you request to cancel within the 30 days before arrival, you shall remain liable for all the payments due in respect of the reservation whether or not they have been paid at the time of the cancellation.

7            Occupancy and Use of Property

Under no circumstances may more than the maximum number of 2 persons as stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities of Cuddfan, unless prior written consent has been obtained by us. To exceed the maximum number of persons in the chalet overloads the facilities available which are not designed or capable of supporting additional usage, and can lead to extensive and expensive damage. As such any overoccupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage.

8            Care of the Property

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

We request noise to be kept to a minimum between the hours of 10pm and 7am. Smoking/Vaping is not allowed in area of the property.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

9            Damages

If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.

In the event that you or anyone staying at the property during your reservation period causes damage or incurs a need for professional cleaning services or leaves the property without settling invoices for additional services or supplies received during your reservation period you will be notified in writing of the details of any extra costs incurred within 14 working days after the end of the reservation period and this payment amount will be required by you.

10          Liability

This condition sets out our entire financial liability (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to you in respect of any breach of this agreement; any use made by you or any third party residing or making use of the property during your period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of us for death or personal injury resulting from negligence or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.

We shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of your reservation under the conditions of this agreement.

Any vehicle of yours or any third party making use of the property during the period of your reservation is left at the property entirely at the risk of the owner of the vehicle.

11          Force Majeure

In these terms and conditions “Force Majeure” means any circumstances beyond our reasonable control including, without limitation, an Act of God, Fire, Flood, War or Acts of Terrorism. If by reason of Force Majeure the property is not available at the commencement of the time booked by you or the property is unsuitable for letting at that time, we shall not be deemed to be in breach of contract but shall refund in full to you all fees, charges and any deposit paid in advance by you. We will not be liable for any other claim for loss or damage by you.

12          General

(a) In the event of any conflict between these booking conditions and any other contents of any brochure or website, these conditions shall prevail.

(b) These terms and the contract between you and us shall be subject to and interpreted in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to hear any claim arising from such contract.

(c) Words herein denoting the masculine gender shall, where the context so admits be taken to include the feminine and neuter genders and vice versa.

(d) Words herein denoting the singular shall, where the context so admits be taken to include the plural and vice versa.

WE REQUIRE THAT OUR GUESTS READ AND SIGN THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.

1. To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.
2. Your holiday or that of any third party residing or making use of the property during the period of your reservation in breach of this clause may be terminated immediately and without Compensation or any further obligation. Any damage to facilities arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to you.
3. The use of candles and Barbeques inside or outside Cuddfan is strictly prohibited.
4. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

5. The client may in no circumstance re-let or sublet the property, even free of charge.
6. The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
7. No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
8. The owners are not responsible for the loss of any personal belongings or valuables of the guest.
9. All inventory must remain in the property and not be taken to another property.
10. Please park your vehicle in the parking spaces next to Cuddfan, ensuring cars do not block access to other properties. Parking is limited to 1 vehicle.

13          Regulations and Conditions Regarding Pets

We require that our guests read and sign the following conditions which should be read in

conjunction with and form part of the booking conditions.

You agree:

1. To bring a max of 2 dogs within Cuddfan.
2. Never to leave any pet unattended in the property or terrace.
3. To keep your dog on a lead when outside.
4. Only allow dogs onto the sofa when blankets (provided) are covering the sofa.
5. To bring all pet bedding required and towels for drying the pet when required.
6. No dogs to be allowed to sleep on the bed at any time.
7. To ensure that any pet is clean and dry before allowing inside the property.
8. To ensure that pets behave in such a manner as not to disrupt the enjoyment of other people staying in the vicinity or prejudice the reputation of the owner of the property.
9. To promptly pick up all dog mess from the terrace/park area and dispose of these in the dog bins provided on the park and to ensure the terrace area is kept clean of any dog mess at all times.

14          Security and Privacy

Cuddfan Holiday Chalet will ensure that:

1. Personal data is only used for the legitimate interests of Cuddfan Holiday Chalet and does not unduly prejudice the rights and freedoms of the individual in question.
2. Personal data will be processed fairly and lawfully in accordance with the Data Protection Act.
3. They will not process “sensitive” personal data without prior consent from the member.
4. Access will be granted to computerised personal data in the form of a computerised “printout”, and to manual personal data at its discretion.
5. Information processed is accurate, relevant, current, up to date and not excessive.
6. Personal data will be kept only for so long as is necessary for the specified purposes.